In order to manufacture superior wooden interior doors, Zhejiang Sunstone E-Business Co., Ltd. shifts our work centrality from afterward check to preventive management. For example, we require workers to have a daily check on the machines so as to prevent the sudden breakdown which leads to the delaying of production. In this way, we put the problem prevention as our top priority and strive to eliminate any unqualified products from the first beginning till the end.
We make every efforts to enhance SOCOOL brand awareness. We set up a marketing website to advertise, which proves to be effective for our brand exposure. To enlarge our customer base through the international market, we actively participate in domestic and overseas exhibitions to attract more global customers' attention. We witness that all these measures contribute to the enhancement of our brand awareness.
We put quality first when it comes to the service. The average response time, transaction score, and other factors, to a large extent, reflect the quality of the service. To achieve high quality, we hired senior customer service specialists who are skilled at replying customers in an efficient way. We invite experts to give lectures on how to communicate and better serve customers. We make it a regular thing, which proves to be right that we have been getting great reviews and higher scores from the data collected from SOCOOL.