<h1>Privacy Policy</h1>
<p><strong>Last updated: August 13, 2026 | Effective: August 13, 2026</strong></p>
<hr />
<h2>1. Who We Are</h2>
<p><strong>Socooldoor</strong> is the online brand of <strong>Zhejiang Sunstone E-Business Co., Ltd.</strong>, a professional manufacturer and exporter of high-quality doors in China since 2001.</p>
<p>Our product range includes:</p>
<ul>
<li>Steel Entry Doors</li>
<li>Interior Room Doors</li>
<li>Wooden Doors</li>
<li>Front Doors</li>
<li>Security Doors</li>
<li>Other Doors</li>
<li>WPC (Wood Plastic Composite) Doors</li>
<li>Aluminum Alloy Doors</li>
<li>Cast Aluminum Doors</li>
<li>Engineering / Project Doors</li>
<li>Fire-Rated Doors</li>
<li>Door Accessories & Hardware</li>
</ul>
<p>With 25+ years of manufacturing expertise, we serve global B2B clients with OEM/ODM services, backed by CE, SONCAP, UL, and ISO 9001 certifications. Our factory is located in Yongkang, Zhejiang — China's renowned "Door Capital" — enabling us to deliver reliable quality, competitive pricing, and efficient logistics.</p>
<p><strong>Company Address:</strong><br />
7th Floor, Jintong Building, Headquarters Center,<br />
Yongkang City, Zhejiang Province, China 321300</p>
<p><strong>Contact Email:</strong> sales13@socooldoor.com<br />
<strong>Contact Phone:</strong> +86-15979212778</p>
<hr />
<h2>2. Information We Collect</h2>
<h3>2.1 Information You Provide to Us</h3>
<p>When you interact with our website — such as submitting an inquiry form, requesting a quote, subscribing to our newsletter, or contacting us via email or WhatsApp — we may collect the following information:</p>
<ul>
<li>Full name</li>
<li>Company name and job title</li>
<li>Email address and phone number</li>
<li>Country / region</li>
<li>Product specifications and order requirements</li>
<li>Any additional information you voluntarily include in your message or attachments</li>
</ul>
<h3>2.2 Information Automatically Collected</h3>
<p>When you visit our website, we automatically collect certain technical data about your device and browsing behavior, including:</p>
<ul>
<li>IP address</li>
<li>Browser type and version</li>
<li>Operating system</li>
<li>Device type (desktop, tablet, mobile)</li>
<li>Pages viewed, time spent, and navigation paths</li>
<li>Referring website or search engine</li>
<li>Cookie data (see Section 5 below)</li>
</ul>
<hr />
<h2>3. How We Use Your Information</h2>
<p>We use the information collected for the following business purposes:</p>
<table border="0" cellpadding="6" style="width:100%; border-collapse:collapse;">
<tr>
<td><strong>Purpose</strong></td>
<td><strong>Legal Basis</strong></td>
</tr>
<tr>
<td>Respond to your inquiries, provide quotes and technical support</td>
<td>Legitimate interest / Contract performance</td>
</tr>
<tr>
<td>Process purchase orders, arrange production, shipping, and after-sales service</td>
<td>Contract performance</td>
</tr>
<tr>
<td>Improve website functionality, user experience, and product offerings</td>
<td>Legitimate interest</td>
</tr>
<tr>
<td>Send product updates, industry news, and exhibition invitations (only with your consent)</td>
<td>Consent</td>
</tr>
<tr>
<td>Comply with legal and regulatory obligations (tax, customs, export controls)</td>
<td>Legal obligation</td>
</tr>
</table>
<hr />
<h2>4. How We Share Your Information</h2>
<p>We do not sell, rent, or trade your personal data. We may share your information only in the following limited circumstances:</p>
<ul>
<li><strong>Logistics & Shipping Partners:</strong> To arrange delivery of your orders.</li>
<li><strong>Payment Processors:</strong> To facilitate secure payment transactions (if applicable).</li>
<li><strong>IT & Hosting Service Providers:</strong> To maintain and secure our website and data systems.</li>
<li><strong>Legal Compliance:</strong> When required by law, court order, or government regulation.</li>
</ul>
<p>All third-party service providers are contractually obligated to protect your data and use it solely for the purposes for which it was disclosed.</p>
<hr />
<h2>5. Cookies Policy</h2>
<p>Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand visitor behavior.</p>
<h3>5.1 What Are Cookies?</h3>
<p>Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They help the website recognize your device and remember your preferences.</p>
<h3>5.2 Types of Cookies We Use</h3>
<ul>
<li><strong>Essential Cookies:</strong> Required for basic website functions (navigation, security, language preference). These cannot be disabled.</li>
<li><strong>Analytics Cookies:</strong> Used to track visitor interactions (e.g., Google Analytics) to help us improve our website.</li>
<li><strong>Functional Cookies:</strong> Remember your preferences (e.g., region, currency) to enhance your experience.</li>
</ul>
<h3>5.3 Managing Cookies</h3>
<p>You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. For more information on how to control cookies, visit the help section of your browser or www.aboutcookies.org.</p>
<p>By continuing to browse our website without adjusting your cookie settings, you consent to our use of cookies as described in this policy.</p>
<hr />
<h2>6. Data Retention</h2>
<p>We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:</p>
<ul>
<li><strong>Inquiry records:</strong> Retained for up to 24 months after the last interaction for customer service follow-up.</li>
<li><strong>Order records:</strong> Retained for the duration required by tax and accounting regulations (typically 5-7 years).</li>
<li><strong>Marketing data:</strong> Retained until you unsubscribe or request deletion.</li>
</ul>
<p>When data is no longer needed, we securely delete or anonymize it.</p>
<hr />
<h2>7. International Data Transfers</h2>
<p>As a China-based company, your personal data may be processed and stored on servers located in China. If you are located outside China, please be aware that your information will be transferred to and processed in China. By submitting your information through our website, you consent to this international transfer.</p>
<p>We take appropriate safeguards to ensure that your data is protected in accordance with this Privacy Policy, regardless of where it is processed.</p>
<hr />
<h2>8. Data Security</h2>
<p>We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure, including:</p>
<ul>
<li>SSL/TLS encryption for all data transmissions</li>
<li>Restricted access controls and authentication protocols</li>
<li>Regular security assessments</li>
</ul>
<p>While we strive to protect your personal information, no transmission over the Internet is 100% secure, and we cannot guarantee absolute security.</p>
<hr />
<h2>9. Your Rights</h2>
<p>Depending on your jurisdiction, you may have the following rights regarding your personal data:</p>
<ul>
<li><strong>Right to Access:</strong> Request a copy of the personal data we hold about you.</li>
<li><strong>Right to Rectification:</strong> Request correction of inaccurate or incomplete data.</li>
<li><strong>Right to Erasure ("Right to be Forgotten"):</strong> Request deletion of your data under certain circumstances.</li>
<li><strong>Right to Restrict Processing:</strong> Request limited processing of your data.</li>
<li><strong>Right to Data Portability:</strong> Request transfer of your data to another service provider.</li>
<li><strong>Right to Object:</strong> Object to the processing of your data for direct marketing purposes.</li>
<li><strong>Right to Withdraw Consent:</strong> Withdraw your consent at any time (where we rely on consent as the legal basis).</li>
</ul>
<p>If you wish to exercise any of these rights, please contact us at <strong>sales13@socooldoor.com</strong>. We will respond to your request within 30 days.</p>
<hr />
<h2>10. Children's Privacy</h2>
<p>Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately, and we will take steps to delete it.</p>
<hr />
<h2>11. Third-Party Links</h2>
<p>Our website may contain links to third-party websites (e.g., social media platforms, payment gateways, logistics tracking). We are not responsible for the privacy practices or content of such external sites. We encourage you to review their privacy policies before providing any personal information.</p>
<hr />
<h2>12. Legal Disclosure</h2>
<p>We reserve the right to disclose your personal data if required by law, court order, or governmental request, or if we believe in good faith that such disclosure is necessary to:</p>
<ul>
<li>Protect our rights, property, or safety</li>
<li>Protect the rights, property, or safety of our customers or others</li>
<li>Investigate fraud, security, or technical issues</li>
<li>Comply with a legal obligation</li>
</ul>
<hr />
<h2>13. Updates to This Privacy Policy</h2>
<p>We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated version on this page with a new "Last updated" date. For significant changes, we may also notify you via email or a prominent notice on our website.</p>
<p>We encourage you to review this policy periodically to stay informed about how we protect your data.</p>
<hr />
<h2>14. Contact Us</h2>
<p>If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us:</p>
<p><strong>Email:</strong> sales13@socooldoor.com<br />
<strong>Phone:</strong> +86-15979212778<br />
<strong>Address:</strong> 7th Floor, Jintong Building, Headquarters Center, Yongkang City, Zhejiang Province, China 321300</p>
<p>We are committed to addressing your privacy concerns promptly and transparently.</p>